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The company is known for providing upscale, luxury resort and hotel accommodations, and it has properties in Escondido, Palm Springs, Cabo San Lucas and Branson. Welk Resorts is a company that was founded in 1964 by Lawrence Welk. Even lower end hotels have been more accommodating than this place. I’ve traveled all over and NEVER had this type of horrible customer service.
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I have 7 people coming to this resort for a family vacation and no one will help resolve this. This has been extremely frustrating and I have no clue what to do now. And today is 48 hrs now and I’m expecting my reservation to be cancelled.
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He says he can help me.What a relief I felt.BUT needed to call me back. To the Welk hotel front desk and get another guy named Andrew who says he’s the front desk manager. I can’t believe this is coming from a "hospitality" company. He was so rude and argumentative and condescending.
LAWRENCE WELK OWNERS LOUNGE UPDATE
Denied they sent an email stating to call them to update the payment which I’ve uploaded in this review to prove it was from them. They can’t take payments, that I need to call BACK to Vacation Club Rentals.The rude guy (Andrew) at Vacation Club Rentals told me I can’t give them an updated card, wouldn’t let me speak with a manager or anyone else. So I call again, the lady informs me I need to pay with the front desk of the hotel.I call the hotel and that lady tells me that’s incorrect. Their final trick when we said no is that they asked us to sign an acknowledgement that if we refuse this offer this time, if we were to come back the price would be quadrupled to $160,000, according to them the price was going back up due to the pandemic being over. When we asked them about those lines, they said said they have to put something like that there so people can’t just live in them all year round.
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There was however, mention that these points cannot guarantee any availability of the timeshare and that there were blackout dates after all. In the terms and conditions, there was no mention of the generous 40-70% off all airlines, rental cars, and cruises. I had to ask him, and even then he only said his first name, if that is even his first name at all. Usually sales reps of cars or homes introduce themselves, but our sales rep(s) did not. Don’t let the “Hyatt” Vacation Club name fool you, they will literally say anything to get you to sign, and they will disappear. (Why didn’t he just bring his laptop instead of taking a cellphone video of it? Bad reception in here he said, which is why a renowned company should have at least some wifi in their lounge). Check on eBay there are plenty of people selling their already paid off timeshare for only $1 just to try to get out of it.Įvery time I tried to read the terms and conditions, sales rep number 2 kept talking and showing me on his phone of how easy it is to get the rooms, not even of the website itself off his phone’s browser, but a video he took of his laptop of said website. So pretty much if you sign it you’re a goner, an indentured servant if you will, to pay maintenance fees for the rest of your life. There are no clocks in there, and no evidence of their lies. You leave your kids at the Babyroom so you can’t say your kids want to go home. You park your car at a faraway place and they drive you down in the golf cart. From the get-go it’s been designed to keep you there. The whole place doesn’t have internet so I wasn’t able to access these reviews until I stepped outside on the balcony. Each of the 5 people I elect would get their own login and password. There is no such thing as 40-70% off! He even went as far to say if I change my mind about the family member or friend that gets the said discount, if they are not using it as much, and I get to elect 5 of them, I can change the name. If I lend out this discount to share with my friends, I would get points that can help pay off the yearly maintenance fees. On the paper he said by buying this timeshare, I can get 40-70% off all airlines, rental cars, and cruises.